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FREQUENTLY ASKED QUESTIONS


It may be helpful to try the Frequently Asked Questions to find the solution to your query, quick and easy.
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Please note:
Script Installations - We do offer but are in no way obliged to help with script installations. We will do our best to install most scripts for you, free of charge, if requested. You may also ask for our help or advice, in which case a member of staff may be able to help. If they are not, we are not obliged to investigate further on your behalf. Any scripts listed in the Fantastico auto-installation area must be auto-installed before asking for our help in the case of errors. You will be directed to try the auto-install otherwise.



Customer Support


We aim to guide and support all our clients to the highest standard, and we are successful as we are able to offer sincere and varied support at most times of the day. We aim to have a member of staff online at any time of the day, and these can be contacted for a variety of issues. They will be willing to help you in anyway that they can. A detailed list of contact details is available on the contact page, including Instant Messenger contacts.

sales@ataraxy.com
billing@ataraxy.com
support@ataraxy.com
for potential customers of Ataraxy.
for current customers with billing questions.
for customers with support issues.


CLIENT AREA

We prefer that customers log into the client area at ataraxyclients.com to log a request for support. All information needed to help you can be posted here and a staff member will respond at their earliest convenience.




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